Last updated: 15 October 2026
WHEN WE FIRST MET is operated by Harry Davis trading as WHEN WE FIRST MET. Our business correspondence address is Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom. Contact info@whenwefirstmet.com for questions about an order.
Our 20 mm pendants have a steel base with either 18k gold plating or platinum plating for the silver finish. Available chain lengths are shown when you create your design. Product photographs and the enlarged editor preview illustrate the design; colour and shine may vary with lighting and screens. We remain responsible for providing goods that match their description and your confirmed order.
Before ordering, review both sides of your pendant, your initials, message, spelling, lettering, heart style, finish and chain length. Your confirmed design choices are saved with your order and used to prepare the engraving. Please only submit text you are entitled to use.
The product price, currency, any applicable taxes and final total are shown at checkout before you pay. Worldwide shipping is free. Review your delivery and contact details before submitting payment. Once payment is accepted, we will send an order confirmation to the email address supplied. If you do not receive it, check your spam folder and contact us.
If there is an error or a problem fulfilling your order, we will contact you promptly to discuss a correction or refund. We will not substitute a different personalised design without your agreement.
Each pendant is personalised to order. Allow 7–10 days for production, plus approximately 4–5 days for shipping. These are estimates and may vary by destination. If you have a required date, contact us before ordering; we cannot promise delivery by that date unless we expressly agree it. See our shipping policy for further information.
Email us as soon as possible if you need to change or cancel an order. We will check whether production has started; changes or cancellations may not be possible once your personalised pendant is in production. Personalised items are excluded from change-of-mind returns where the law permits. This does not affect your rights if the pendant is faulty, not as described, incorrect or otherwise fails to meet applicable consumer protections.
For a problem with your order, contact us with your order number and a description; photographs can help us assess an issue. Please obtain return instructions before sending a parcel. Any repair, replacement or refund due under applicable law will be provided. See our refund policy.
We use your order information and engraving choices to process, produce and deliver your pendant, as explained in our privacy policy. Contact info@whenwefirstmet.com if you need assistance or wish to make a complaint.
Nothing in these terms excludes or limits rights or liability that cannot lawfully be excluded or limited. Any mandatory consumer protections that apply where you live remain available. These terms do not prevent you from bringing a claim in a court available to you under applicable law.